At DigiFiling India Pvt Ltd, we take pride in the quality of our work and stand behind it. This Refund Policy has been designed to be fair, clear, and client-friendly. We distinguish between our Professional Fees (which may be refundable in certain cases) and Government Fees (which are remitted directly to Government portals and are strictly non-refundable under all circumstances). Please read this policy carefully before making any payment.
DigiFiling operates as a professional facilitation service. We file applications on official Government of India portals on behalf of our clients. Once an application is filed on a government portal, the government fees paid cannot be reversed or refunded — this is governed by Government of India rules, not DigiFiling's policy.
Our professional service charges, however, are subject to refund in certain defined scenarios. The key principles of our refund policy are:
- ✓Transparency First: All fees are clearly disclosed before payment — professional fee and government fee shown separately
- ✓48-Hour Window: Full refund of all fees if you cancel within 48 hours of payment and no work has commenced
- ✓Our Error = Our Responsibility: If rejection happens due to our mistake, professional fee is refunded in full
- ✗Govt Fees are Final: Once filed on government portal — FSSAI, GST, IP India, MCA, Udyam — fees paid cannot be recovered under any circumstances
- ✗Policy Changes Not Covered: Rejection due to changed government policy after our filing is not covered — government policy is beyond our control
Every service from DigiFiling has two components. Understanding this distinction is essential before reading the refund scenarios:
DigiFiling's charges for document preparation, application filing, expert review, and follow-up services.
Fee paid directly to the Government of India on official portals — FSSAI, GST, IP India, MCA, DGFT, Udyam.
| Service | Govt Fee (Approx) | Our Professional Fee | Total Approx |
|---|---|---|---|
| FSSAI Basic Registration | ₹100/year | ₹1,399 | ₹1,499 |
| FSSAI State License | ₹2,000–5,000/year | ₹999+ | ₹2,999+ |
| FSSAI Central License | ₹7,500/year | ₹999+ | ₹5,999+ |
| GST Registration | NIL | ₹999 | ₹999 |
| Trademark (Individual) | ₹4,500/class | ₹2,499 | ₹6,999 |
| Trademark (Company) | ₹9,000/class | ₹1,999 | ₹10,999 |
| MSME / Udyam | NIL | ₹499 | ₹499 |
| IEC Code | ₹500 | ₹1,499 | ₹1,999 |
* Exact breakup provided in your invoice. Govt fees charged at actuals.
Here is our complete refund matrix covering all possible scenarios. Find your situation and check the applicable refund:
| Scenario | Professional Fee | Govt Fee | Timeline |
|---|---|---|---|
| Cancellation within 48 hrs — no work commenced | ✅ 100% Refund | ✅ 100% Refund | 5–7 days |
| Cancellation within 48 hrs — work in progress | ⚠ 50% Refund | ✅ 100% Refund | 7–10 days |
| Cancellation after 48 hrs — work in progress, not filed | ⚠ 25% Refund | ✅ 100% Refund | 7–10 days |
| Application filed on govt portal — client wants to cancel | 🚫 No Refund | 🚫 No Refund | — |
| Govt rejection due to DigiFiling's error / wrong filing | ✅ 100% Refund | 🚫 No Refund | 7–10 days |
| Govt rejection due to client's wrong / incomplete documents | 🚫 No Refund | 🚫 No Refund | — |
| Govt rejection due to policy change / eligibility issue | 🚫 No Refund | 🚫 No Refund | — |
| Duplicate payment made by client accidentally | ✅ 100% Refund | ✅ 100% Refund | 5–7 days |
| Service not started by DigiFiling within 15 days of payment | ✅ 100% Refund | ✅ 100% Refund | 5–7 days |
| Trademark objection — client decides not to proceed | 🚫 No Refund | 🚫 No Refund | — |
| GST return filing — filed returns cannot be revised for refund | 🚫 No Refund | 🚫 N/A | — |
| Payment gateway failure — amount deducted but not received | 🔄 Auto Reversal | 🔄 Auto Reversal | 5–7 bank days |
Different services have different refund considerations due to the nature of government processes. Here's a quick service-wise summary:
The following situations will not qualify for any refund under our policy. Please read carefully:
📄 Wrong Documents by Client
If your application is rejected because you provided incorrect, expired, or fraudulent documents.
⏳ Delay by Client
If you delay document submission beyond our agreed timeline, causing application to lapse or miss deadlines.
📜 Policy Change by Govt
If government changes rules, fee structure, or eligibility criteria after your application is filed.
🏢 Business Closure by Client
If you decide to shut down or pivot your business after we have commenced filing work.
⚖ Trademark Opposition
Third-party opposition during the 4-month journal publication period is a legal process, not our error.
📊 GST Returns Filed
Once GSTR-1, GSTR-3B, or other returns are filed on the GST portal, fees are non-refundable.
Follow these simple steps to raise a refund request. Our team aims to resolve all refund queries within 3 working days of receiving a complete request:
Email Us at refund@digifiling.in
Send an email with subject line: "Refund Request – [Your Name] – [Order ID]". Include your full name, registered mobile number, service availed, and reason for refund request.
⏱ Within 30 days of the eventReceive Acknowledgement
Our team will acknowledge your request within 24 business hours and share a Refund Reference Number (RRN) for tracking.
⏱ Within 24 hoursReview & Decision
Our compliance team reviews your request against this policy. We may request additional information or documents. Decision is communicated within 3 working days.
⏱ 3 working daysRefund Initiated
If approved, refund is initiated to your original payment method — UPI, bank account, or card. You will receive a confirmation email with the transaction details.
⏱ Initiated within 3 days of approvalAmount Credited to Your Account
Refund reflects in your bank account / UPI / card within 5–7 working days after initiation, depending on your bank's processing time.
⏱ Total: 7–10 working daysOnce a refund is approved, the timeline for credit depends on your payment method:
| Payment Method | Refund Initiation | Credit to Account | Total Timeline |
|---|---|---|---|
| UPI (GPay, PhonePe, Paytm) | 1–2 business days | Instant to 2 days | 2–5 business days |
| Debit Card | 1–2 business days | 3–5 business days | 5–7 business days |
| Credit Card | 1–2 business days | 5–7 business days | 7–10 business days |
| Net Banking / NEFT | 1–2 business days | 2–3 business days | 3–5 business days |
| RTGS / IMPS | 1–2 business days | 1–2 business days | 2–4 business days |
- ⚠Refunds are processed only to the original payment source used at the time of purchase — we cannot transfer to a different account
- ⚠Bank holidays and weekends are excluded from business day calculations
- ⚠DigiFiling is not responsible for delays caused by your bank or payment processor once refund is initiated from our end
- ⚠In case of payment gateway failure (amount deducted but order not created), auto-reversal happens within 5–7 bank working days automatically
You may cancel a service order by contacting us in writing. The following cancellation rules apply:
📅 Before Work Commencement (within 48 hours of payment)
Full refund of both professional fees and government fees (if not yet paid to government portal). This is our no-questions-asked cancellation window.
📅 After Work Has Commenced (48 hours to filing)
Partial refund of professional fees (25–50% depending on work done). Government fees are refunded only if not yet paid to the government portal.
📅 After Application is Filed on Government Portal
No refund of any fees. The application is already in the government system and cannot be withdrawn in most cases. Government fees are permanently remitted.
🔄 Cancellation by DigiFiling
In rare cases, DigiFiling may cancel a service engagement — due to fraudulent documents, illegal business purpose, or inability to complete the service due to force majeure. In such cases, full refund of professional fees and any unspent government fees will be provided.
If you disagree with our refund decision or have not received your refund within the stated timeline, here is the escalation path:
Contact Support First
Email refund@digifiling.in or call +91 70113 96724. Our team resolves most disputes within 3 working days.
Escalate to Grievance Officer
If unresolved, email grievance@digifiling.in with subject "Refund Dispute – [Order ID]". Our Grievance Officer will respond within 15 working days.
Consumer Forum
If still unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. We will cooperate fully with any such proceedings.
Have a refund query or want to raise a refund request? Reach us through any of these channels. Please keep your Order ID and payment details handy:
Refund & Billing Support Team
DigiFiling India Pvt Ltd
Yamuna Vihar, Main Road, North East Delhi – 110053
Response
Time: Within 24 business hours
This Refund Policy was last reviewed on Jan 1, 2026 and is effective from Sep 1, 2025. It is subject to change without prior notice — the latest version always applies. This policy is governed by the laws of India and complies with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
